Account Management

What do I do if I suspect unauthorized activity on my account?

Answer:

Immediate Action: If you notice any unfamiliar activity on your account, immediately change your password and enable Two-Factor Authentication if it's not already active.
Contact Support: Reach out to our support team with details of the suspicious activity. Provide as much information as possible, such as the date, time, and nature of the activity.
Review Account Activity: Regularly review your account activity logs available in the 'Account Activity' section to monitor for any unusual patterns or transactions.
Stay Alert: Be cautious of any unsolicited communications or emails that might ask for personal or account details. Zeebu will never ask for your password or security codes outside of the official platform.

How can I ensure my account remains secure?

Answer:

Two-Factor Authentication (2FA): Activate 2FA for an added layer of security. This requires a second form of verification in addition to your password.
Regular Password Updates: Change your password periodically and avoid using easily guessable passwords. Use a combination of letters, numbers, and symbols.
Session Management: Regularly review active sessions in the 'Device Management' section and log out from unfamiliar devices.
Email Alerts: Enable email notifications for account logins, transactions, and other significant activities.
Avoid Shared Networks: Avoid accessing your Zeebu account from public computers or shared networks, which can be more susceptible to breaches.
Educate Yourself: Familiarize yourself with common online scams and phishing tactics. Zeebu provides resources and updates on potential threats to help users stay informed.

How do I update my account information?

Answer:

Profile Settings: Navigate to the 'Profile' section of your account. Here, you can update personal details, contact information, and other account-related settings.
Document Updates: If you need to update or provide new verification documents (e.g., change of address), head to the 'KYC' or 'KYB' section, depending on your account type.
Bank Details: To update or add new bank details for transactions, go to the 'Bank Details' section. Ensure that the bank account is in your name and matches the information provided during registration.
Notifications: Adjust your notification preferences in the 'Notification Settings' to choose which updates you receive and how you receive them (e.g., email, SMS).

How can I close my Zeebu account?

Answer:

Contact Support: If you wish to close your Zeebu account, please reach out to our support team with the request. They will guide you through the process.
Settle Outstanding Balances: Ensure that all your transactions are completed and that there are no outstanding balances or obligations.
Backup Important Data: Before closing your account, download and save any essential data, transaction histories, or other relevant information from your account.
Final Confirmation: Once you confirm the account closure, you will no longer have access to your Zeebu account, and all data will be permanently deleted as per our data retention policy.

Last updated 1 year ago

What do I do if I suspect unauthorized activity on my account?

Answer:

Immediate Action: If you notice any unfamiliar activity on your account, immediately change your password and enable Two-Factor Authentication if it's not already active.
Contact Support: Reach out to our support team with details of the suspicious activity. Provide as much information as possible, such as the date, time, and nature of the activity.
Review Account Activity: Regularly review your account activity logs available in the 'Account Activity' section to monitor for any unusual patterns or transactions.
Stay Alert: Be cautious of any unsolicited communications or emails that might ask for personal or account details. Zeebu will never ask for your password or security codes outside of the official platform.

How can I ensure my account remains secure?

Answer:

Two-Factor Authentication (2FA): Activate 2FA for an added layer of security. This requires a second form of verification in addition to your password.
Regular Password Updates: Change your password periodically and avoid using easily guessable passwords. Use a combination of letters, numbers, and symbols.
Session Management: Regularly review active sessions in the 'Device Management' section and log out from unfamiliar devices.
Email Alerts: Enable email notifications for account logins, transactions, and other significant activities.
Avoid Shared Networks: Avoid accessing your Zeebu account from public computers or shared networks, which can be more susceptible to breaches.
Educate Yourself: Familiarize yourself with common online scams and phishing tactics. Zeebu provides resources and updates on potential threats to help users stay informed.

How do I update my account information?

Answer:

Profile Settings: Navigate to the 'Profile' section of your account. Here, you can update personal details, contact information, and other account-related settings.
Document Updates: If you need to update or provide new verification documents (e.g., change of address), head to the 'KYC' or 'KYB' section, depending on your account type.
Bank Details: To update or add new bank details for transactions, go to the 'Bank Details' section. Ensure that the bank account is in your name and matches the information provided during registration.
Notifications: Adjust your notification preferences in the 'Notification Settings' to choose which updates you receive and how you receive them (e.g., email, SMS).

How can I close my Zeebu account?

Answer:

Contact Support: If you wish to close your Zeebu account, please reach out to our support team with the request. They will guide you through the process.
Settle Outstanding Balances: Ensure that all your transactions are completed and that there are no outstanding balances or obligations.
Backup Important Data: Before closing your account, download and save any essential data, transaction histories, or other relevant information from your account.
Final Confirmation: Once you confirm the account closure, you will no longer have access to your Zeebu account, and all data will be permanently deleted as per our data retention policy.

Last updated 1 year ago