Technical Issues

What should I do if I encounter unexpected errors on the platform?

Answer:

Immediate Steps: If you come across any unexpected errors, the first step is to try refreshing your browser or restarting the app. Sometimes, minor glitches can be resolved with a simple refresh.
Report the Issue: If the problem persists, please report it to our technical support team. Provide as much detail as possible, including screenshots if applicable, to help us diagnose the issue quickly.
Stay Updated: We'll keep you informed about the status of your reported issue and work diligently to resolve it in the shortest time possible.

Are there any known issues or updates that I should be aware of?

Answer:

Platform Updates: Zeebu is committed to continuous improvement. We regularly roll out updates to enhance user experience and add new features. Any significant update or known issue is communicated to users via platform notifications, emails, or announcements.
Maintenance Windows: Occasionally, we might schedule maintenance activities to upgrade our infrastructure or implement major updates. During these times, certain platform functionalities might be temporarily unavailable. We always aim to schedule these during off-peak hours and provide advance notice to minimize any inconvenience.

The platform seems slow or unresponsive. What can I do?

Answer:

Check Your Connection: Ensure you have a stable internet connection. Sometimes, connectivity issues can cause delays or unresponsiveness.
Clear Cache: Over time, browsers accumulate cached data, which can sometimes cause sluggishness. Try clearing your browser's cache and cookies.

I'm having trouble with a specific feature or tool. Where can I find help?

Answer:

User Guide & Tutorials: Zeebu offers a comprehensive user guide and tutorials for various platform features. These resources can provide step-by-step guidance and troubleshooting tips.
Contact Support: If you're still facing challenges, reach out to our support team. They're trained to assist with a wide range of technical issues and will guide you through the resolution process.

I received an error message. What does it mean?

Answer:

Error Details: Most error messages on Zeebu are designed to be descriptive, providing insights into the nature of the issue. It's helpful to read the message carefully.
Support & Documentation: If the error message is unclear, you can refer to our documentation for a list of common error codes and their meanings. Alternatively, our support team is always on standby to assist and clarify any uncertainties.

Last updated 1 year ago

What should I do if I encounter unexpected errors on the platform?

Answer:

Immediate Steps: If you come across any unexpected errors, the first step is to try refreshing your browser or restarting the app. Sometimes, minor glitches can be resolved with a simple refresh.
Report the Issue: If the problem persists, please report it to our technical support team. Provide as much detail as possible, including screenshots if applicable, to help us diagnose the issue quickly.
Stay Updated: We'll keep you informed about the status of your reported issue and work diligently to resolve it in the shortest time possible.

Are there any known issues or updates that I should be aware of?

Answer:

Platform Updates: Zeebu is committed to continuous improvement. We regularly roll out updates to enhance user experience and add new features. Any significant update or known issue is communicated to users via platform notifications, emails, or announcements.
Maintenance Windows: Occasionally, we might schedule maintenance activities to upgrade our infrastructure or implement major updates. During these times, certain platform functionalities might be temporarily unavailable. We always aim to schedule these during off-peak hours and provide advance notice to minimize any inconvenience.

The platform seems slow or unresponsive. What can I do?

Answer:

Check Your Connection: Ensure you have a stable internet connection. Sometimes, connectivity issues can cause delays or unresponsiveness.
Clear Cache: Over time, browsers accumulate cached data, which can sometimes cause sluggishness. Try clearing your browser's cache and cookies.

I'm having trouble with a specific feature or tool. Where can I find help?

Answer:

User Guide & Tutorials: Zeebu offers a comprehensive user guide and tutorials for various platform features. These resources can provide step-by-step guidance and troubleshooting tips.
Contact Support: If you're still facing challenges, reach out to our support team. They're trained to assist with a wide range of technical issues and will guide you through the resolution process.

I received an error message. What does it mean?

Answer:

Error Details: Most error messages on Zeebu are designed to be descriptive, providing insights into the nature of the issue. It's helpful to read the message carefully.
Support & Documentation: If the error message is unclear, you can refer to our documentation for a list of common error codes and their meanings. Alternatively, our support team is always on standby to assist and clarify any uncertainties.

Last updated 1 year ago