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  • Building a Trustworthy Community Together
  • Technical Guide
  1. Onboarding

Know-Your-Customer (KYC)

Onboarding: Registration, KYC, and Login

PreviousLog-InNextKnow-Your-Business (KYB)

Last updated 1 year ago

Building a Trustworthy Community Together

As we embark on this journey together, it's essential we get to know each other a bit better. Our KYC (Know Your Customer) process is designed with this in mind. Here's what awaits you in this section:

  • Streamlined Verification: We've made the KYC process as user-friendly as possible. From uploading documents to verification, we're with you at every step.

  • Document Checklist: Not sure which documents are needed? Don't fret! We've compiled a handy list, complete with tips to ensure a smooth verification.

  • Stay Updated, Stay Informed: From the moment you start your KYC to its completion, our notification system ensures you're always in the know.

  • The 'Why' Behind KYC: Trust and safety are at the core of Zeebu. Dive into our KYC philosophy and understand how it helps create a secure and trustworthy environment for all.

Now let's jump into the guide!

Technical Guide

Item
Description

Preconditions

The user has successfully registered on the Zeebu platform and is initiating the Identity Verification feature.

Post conditions

Upon successful verification, the user gains full privileges to utilize the Zeebu platform.

Step-By-Step

  1. The user navigates to the Identity Verification section within the Zeebu platform.

  2. For Tier-1 compliance:

    • They input personal details: Full Name, Phone Number, Residential Country, and National ID Card.

    • Feedback: A confirmation message appears, acknowledging the receipt of details.

  3. They undergo a Liveness Check and Facial Biometric Verification.

  4. The user uploads their Photo Verification documents using a guided interface with tooltips.

    • Feedback: A progress bar indicates the upload status.

  5. Upon successful Tier-1 verification, they proceed to Tier-2 compliance.

  6. For Tier-2:

    • They provide Business Information: Legal Name of Business, Live Business Website, Beneficial Owner's Legal Name, Business Phone Number, Business Address, State, Zipcode, City, and Country.

    • Feedback: A confirmation message appears, acknowledging the receipt of business details.

  7. They upload the necessary Document Issuer Details with real-time validation checks.

  8. The Sumsub.com API evaluates the submitted documents, finalizing the verification within a two-day window.

    • Feedback: The user receives an email notification about the verification status.

  9. Once verified, the user is granted full access to the Zeebu platform.

Alternative Steps if Applicable

  1. Should verification be unsuccessful, the user receives a prompt to reinitiate the process, ensuring they upload the correct identity documents.

  2. If a user wishes to pause and continue the verification process later, they can use the "Save and Continue Later" feature.

  3. In the event the Sumsub.com API is temporarily unavailable, the user is informed via an on-screen notification, advising them to try again later.